PRIVACY NOTICE

Continuplan Limited is an independent planning consultancy specialising in minerals and waste planning and related environmental planning.

Continuplan Limited is registered in England and Wales under company number 14766334. Its registered office is Shaw Gibbs, Leigh Road, Eastleigh, England, SO50 9PD.

Continuplan is registered with the Information Commissioner’s Office under reference ZB699431.

This notice explains how Continuplan handles personal information relating to clients, prospective clients, professional contacts, suppliers, associates and people whose information is included in project material.

Personal information we collect

Depending on our relationship with you, we may collect and use:

• your name, job title, employer and professional contact details;

• information contained in enquiries, correspondence, meeting notes and project instructions;

• information contained in planning, environmental and other project documents;

• contractual, invoicing and payment information; and

• technical information generated when you visit this website.

We do not normally seek special-category personal information. Where project material contains sensitive personal information, we will only use it where necessary and where there is an appropriate legal basis for doing so.

Where information comes from

We usually receive personal information directly from the person concerned, from a client or prospective client, or from another member of a project team.

We may also receive information from planning authorities, other public bodies, professional advisers, independent consultants and associates, publicly accessible planning registers, company websites, professional directories and other legitimate public sources.

How and why we use personal information

We may use personal information to:

• respond to enquiries and discuss prospective work;

• prepare proposals, appointments and contracts;

• provide planning and environmental consultancy services;

• communicate with clients, project teams, planning authorities and other professional contacts;

• administer projects, accounts, invoicing and payments;

• maintain appropriate professional and business records;

• comply with legal, regulatory, tax and insurance obligations; and

• establish, exercise or defend legal claims.

Our lawful bases will depend on the circumstances. They may include taking steps before entering into a contract, performing a contract, complying with a legal obligation and pursuing our legitimate interests in operating and protecting a professional consultancy and providing its services.

Continuplan does not use personal information for mailing lists or unrelated direct marketing.

Sharing personal information

Where necessary for the purposes described above, we may share relevant information with:

• clients and members of an authorised project team;

• independent specialist consultants and associates involved in agreed work;

• planning authorities, other public bodies, inspectors, courts or tribunals;

• accountants, insurers, legal advisers and other professional advisers;

• providers of business systems, including Microsoft 365, FreeAgent and Google Sites; and

• organisations to which disclosure is required by law.

Independent consultants and associates are not Continuplan employees. They may act as separate data controllers for information they receive under their own appointments and professional responsibilities.

We do not sell personal information.

International processing

Some technology and cloud-service providers may process information outside the United Kingdom. Where this occurs, we expect the provider to use an applicable adequacy arrangement or other legally recognised safeguards for international data transfers.

How long we keep information

Enquiries that do not lead to an appointment will normally be retained for no more than two years after the last substantive contact, unless there is a particular reason to retain them for longer.

Client and project records will normally be retained for six years after the end of the relevant engagement. Information may be retained for longer where reasonably required by a contract, an insurance requirement, a legal or professional obligation, or an actual or anticipated dispute.

Financial and accounting records are normally retained for at least six years from the end of the company financial year to which they relate.

We periodically review the information we hold and delete or anonymise personal information that is no longer required.

Website and cookies

This website is hosted using Google Sites. Google may process technical information, such as device, browser, IP-address and service-log information, and may use cookies necessary to deliver and protect its services.

Continuplan has not installed Google Analytics, advertising pixels or marketing trackers on this website. Continuplan uses Google Search Console to obtain aggregated information about the website’s performance in Google search. This does not provide Continuplan with the names or contact details of individual visitors.

Further information about Google’s use of cookies and information is available through Google’s Privacy and Terms pages.

If Continuplan introduces website analytics or other non-essential tracking in future, this notice will be updated and an appropriate consent mechanism will be used.

Your rights

Depending on the circumstances, you may have rights to:

• ask for a copy of your personal information;

• have inaccurate or incomplete information corrected;

• ask for information to be deleted or its use restricted;

• object to particular uses of your information; and

• receive certain information in a portable format.

These rights are not absolute and may depend on the lawful basis on which information is being used.

Continuplan does not use personal information to make decisions based solely on automated processing or profiling.

Contact and complaints

For questions, requests or complaints about personal information, please contact:

Adrian Lynham
Director, Continuplan
Email: adrian.lynham@continuplan.co.uk

We will consider and respond to data-protection complaints. If you remain dissatisfied, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or telephone 0303 123 1113.

Changes to this notice

This notice will be reviewed periodically and updated when Continuplan’s processing activities or legal obligations change.

Last updated 9 November 2026